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Operations Management

Capacity, quality, lean, OEE — run a manufacturing floor or service operation under pressure.

L4 – L7

What you'll decide

Decision categories you'll face

Capacity Planning
Scheduling Method
Process Design
Quality Standards
Lean/Six Sigma Approach
Automation Level
Maintenance Strategy

KPIs you'll manage

5 metrics under live pressure

  • 1.Capacity Utilisation
  • 2.First-Pass Yield
  • 3.Throughput
  • 4.Service Level
  • 5.OEE

Skills you'll build

What you walk away with

Every Boardroom builds Operations Management judgment AND the universal decision-making skills below.

Operations Management skills

1

Capacity planning

Match capacity to forecast demand without over- or under-investing.

2

Lean process design

Identify and remove waste using lean and Six Sigma principles.

3

Quality assurance

Build quality into the process, not inspect it in at the end.

4

Throughput optimisation

Use theory of constraints to lift OEE and first-pass yield.

5

Service-level management

Balance SLA delivery against cost-to-serve under live disruption.

6

Automation judgment

Decide where automation pays back and where human judgment must stay.

Plus universal Boardroom skills

Critical evaluation

Spot flawed reasoning even when it comes from a confident expert.

AI literacy

Verify AI output rather than trust it by default — the wrong advisor mechanic IS AI-verification training.

Defended reasoning

Articulate why you made the call under time pressure, not just what you decided.

Multi-axis tradeoffs

Judge decisions across cost, quality, schedule, safety, brand — not just one KPI.

Stakeholder communication

Tell hard news to clients, regulators, and teams without losing credibility.

Ethics under pressure

Hold duties to the public, the firm, and the profession when they pull in different directions.

Frameworks & terminology referenced

What you'll meet in the dilemmas

operationsopsleansix sigmakaizenkanbantoctheory of constraintscapacitythroughputoeefirst pass yieldautomationprocess design

Scenarios

Operations Management dilemmas

Hand-picked anchor dilemmas. Click to preview or request the full build.

Operations Management
L4·20 min

The Broken Machine, Friday at 14:00

Machine 3 dies. Repair takes until Monday. Order a rush part (£800 overnight), reroute production (15% capacity loss), or shut down and use the weekend for the planned maintenance backlog?

Coming soonRequest →
Operations Management
L5·20 min

The Lean Champion Quits

Your most experienced lean facilitator just resigned mid-rollout. Hire external (£90k, 3-month ramp), promote a team lead (no formal lean qualifications), or pause the rollout for 6 months?

Coming soonRequest →
Operations Management
L6·20 min

Capacity Hits the Ceiling

Demand exceeded forecast by 35% for two months running. Third shift (£280k, hire 24), capex on automation (£1.2M, 9-month lead), or turn away 10% of business?

Coming soonRequest →
Operations Management
L7·20 min

Lean Transformation — Managers Reverting

18 months into a lean transformation, mid-level managers are quietly reverting to old practices. CEO wants quarterly results. Hard reset (replace managers), patient coaching (slower), or hybrid compromise?

Coming soonRequest →

Also available as a Standard Sim

Multi-team Operations Management simulation

Multi-team Operations Management simulation. Capacity, lean, OEE under pressure. Tutor controls + assessment.

See the Standard Sim ↗

Industry settings

Anchored to real sectors

  • ·Manufacturing
  • ·Automotive
  • ·Aerospace
  • ·Food & Agriculture
  • ·Medical Devices

Industry context

Frameworks our content is informed by

CMIBAM

The decision categories and vocabulary used in our Operations Management dilemmas are informed by the kinds of topics widely covered in these frameworks. Students preparing for chartership or apprenticeship pathways often find the format useful as independent practice material.

Note: MyEdMentor is independent simulation content. We are not endorsed by, accredited by, or affiliated with any of the named bodies. Their names are referenced here to describe content overlap only.

Player feedback

What learners say

Anonymous post-play ratings from the last 12 months. Public rating shows 4★ and 5★ responses.

4.9

out of 5

Excellent

156 players rated their Boardroom

5
92%
4
8%
3
0%
2
0%
1
0%

In their words

Amazing simulation, Proper use of the brain. :)
After: Boardroom A: Quality Decisions
Excellent decision-making
After: Resilience & Disruption

Earn

Play well, walk away with

Each Boardroom ends with a credibility score and badges that share to LinkedIn.

🕵️

Detective

Caught every wrong advisor.

🗣️

Sage

Strong rationales for every decision.

📊

Strategist

All decisions correct.

📈

Promoted

Hit credibility 70+. Level up.

For educators & L&D teams

Bring this format to your students.

Build a custom Boardroom anchored to your syllabus — 3 dilemmas per week, private cohort URL, tutor dashboard, per-week generation calibrated to L4–L7. Or book a 20-minute platform demo to see the full MyEdMentor suite.

From £5 per student per run · no minimum cohort

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